Help Center
Frequently Asked Questions – Istanbul Transfer Services
Frequently asked questions and answers about airport transfer services.
General Information
What is Driveist and how does it work?
Driveist is a transfer brand providing private airport, city and intercity transfers in Istanbul. You choose your route and vehicle and book online or on WhatsApp; the price is fixed at booking, and your driver meets you by name at the airport and takes you to your address.
What is the difference between Shuttle and private transfer?
Shuttle Transfer: You share the vehicle with other passengers going to the same route and pay per person. It is a more economical option. Each passenger is allowed 1 standard luggage.
Private Transfer: The vehicle is entirely yours, you are picked up and dropped off directly without waiting. You can carry as much luggage as the vehicle's luggage capacity. Ideal for families and groups.
Private Transfer: The vehicle is entirely yours, you are picked up and dropped off directly without waiting. You can carry as much luggage as the vehicle's luggage capacity. Ideal for families and groups.
Booking
How can I make a reservation?
Visit our website, enter your transfer details, and complete your reservation. After confirmation, all details will be sent to you via WhatsApp and email. If you provide your flight number, your flight will be tracked in real-time.
What information is needed for a reservation?
Name-surname, phone number (WhatsApp), email address, pick-up and drop-off points, transfer date and time, number of passengers, and special requests if any (baby seat, extra luggage, special equipment, etc.) are required.
Where and how will I meet my driver?
When your reservation is confirmed, the driver details and meeting point will be sent to you via WhatsApp and email. At airports, your driver will be waiting for you at the exit gate with a name sign. You will also receive an SMS/WhatsApp reminder near the transfer time.
Payment
What are the payment options?
We offer two payment options:
Online Payment: Credit/debit card, Google Pay, Apple Pay, and 10+ local payment methods depending on your region (securely processed via Stripe infrastructure)
Payment in Vehicle: Cash payment to the driver after the transfer (may not be available on some routes)
Online Payment: Credit/debit card, Google Pay, Apple Pay, and 10+ local payment methods depending on your region (securely processed via Stripe infrastructure)
Payment in Vehicle: Cash payment to the driver after the transfer (may not be available on some routes)
Are my personal and payment details secure?
Yes, Driveist uses your personal data only for service delivery and does not share it with third parties. All payments are processed securely using SSL encryption via the Stripe infrastructure. Your card details are never stored.
Cancellation & Refund
Can I cancel my reservation?
Yes! We offer an unconditional free cancellation guarantee up to 24 hours prior.
The right of free modification/suspension cannot be used to bypass the cancellation deduction; once modified, the reservation cannot be canceled.
| 24 hours or more | 100% Cash Refund |
| 12-24 hours prior | 90% Cash Refund (10% deduction) |
| 6-12 hours prior | No refund · Free modification or suspension right |
| Less than 6 hours | No refund · Modification/suspension with 30% deduction |
| No-Show | No refund, full payment is requested |
The right of free modification/suspension cannot be used to bypass the cancellation deduction; once modified, the reservation cannot be canceled.
What is No-Show?
"No-Show" applies when you exceed the specified waiting time or fail to arrive for the appointment. In this case, no refund is made and full payment is requested. For airport transfers, if the correct flight number was provided, the waiting time is unlimited.
Flight & Waiting
Will the driver wait if my flight is delayed?
Yes! We track your flight in real-time when you correctly provide your flight number. In this case, there is no waiting time limit – your driver will wait for you no matter how long your flight is delayed.
However, in case of an incorrect flight number or error in contact information, the maximum waiting time is 60 minutes.
However, in case of an incorrect flight number or error in contact information, the maximum waiting time is 60 minutes.
Luggage
How much luggage can I carry?
Shuttle (Shared) Transfer: Each passenger is allowed 1 standard suitcase.
Private Transfer: You can carry as much luggage as the luggage capacity of the vehicle you choose.
For special equipment (golf bag, skis, musical instruments, etc.), you must notify us during reservation.
Private Transfer: You can carry as much luggage as the luggage capacity of the vehicle you choose.
For special equipment (golf bag, skis, musical instruments, etc.), you must notify us during reservation.
Extra Services
Can I request a baby seat?
Yes, you can request a baby seat or booster seat during the reservation. This service is provided free of charge. Seats are supplied in accordance with local regulations.
What extra services can I request in VIP transfers?
Our VIP vehicles include air conditioning, Wi-Fi, charging sockets, and comfortable seats as standard. Besides these, special requests can be evaluated:
These requests must be notified in advance and are prepared according to availability.
- Champagne or special beverage service
- Birthday cake
- Special in-vehicle decoration (marriage proposal, anniversary, etc.)
- Greeting sign customization
These requests must be notified in advance and are prepared according to availability.
Do you have services for disabled passengers or those with restricted mobility?
Yes, we have suitable vehicle options. Please specify your needs during reservation. Providing information about your health condition or special needs is important for a safe and smooth service.
Safety
Am I covered by insurance during the transfer?
Yes, all vehicles and passengers are covered by insurance provided by our licensed suppliers. All our drivers are licensed and experienced.
What happens in case of force majeure?
Your transfer may be canceled or delayed due to force majeure events such as weather conditions, natural disasters, traffic, or strikes. In these cases, refunds are not provided, but support is provided for you to plan a new transfer.
No questions match your search.
Our Cancellation Policy
Flexible and transparent cancellation terms
| Cancellation time (before transfer) | Outcome |
|---|---|
| 24+ hours prior | 100% Cash Refund |
| 12-24 hours prior | 90% Cash (10% deduction) |
| 6-12 hours prior | No Refund · Free Change |
| <6 hours prior | No Refund · 30% Deduction |
| ⚠ No-Show | No Refund |
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